Legal Information

Data Protection

In compliance with the provisions of the current regulations on the Protection of Personal Data, we inform you that your personal data will be processed by FLAXTL & BELIN SL as the controller for the purpose of administrative, fiscal and accounting management of orders placed through our online store as well as the realization of actions to promote and send commercial information related to our products.

We also inform you that your data may be communicated to courier and transport companies, in order to be able to proceed with the purpose for which you provided us with your data. 

Asimism, we inform you that unless legal obligation or express consent on your part, FLAXTL & BELIN SL will not transfer your data to third parties other than those, if any, identified here.

You have the right to obtain information about how at FLAXTL & BELIN SL we are processing your personal data so you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary as well as to exercise the other rights collected by the regulations in the manner explained in the additional information. You can exercise the rights mentioned in the terms set out in the current regulations by contacting c/ Zambrana 39, 23700, Linares-Jaén, e-mail: karina@rampa.pro.

You can also request detailed information about our data protection policy from the same contact details. You can also consult additional information on our website.

Legal scope of use of customer email addresses. Customers, by registering as such and purchasing our products, will receive promotions by e-mail, as well as newsletters about news. This service is subject to the provisions of article 21.2 of Law 34/2002, On Information Society Services and Electronic Commerce, as amended by Law 32/2003, of 3 November, General of Telecommunications that authorizes the sending of commercial communications electronically where there is a prior contractual relationship and products or services similar to those that were contracted are advertised. However, all commercial communications sent by FLAXTL & BELIN SL will be clearly identifiable by indicating to FLAXTL & BELIN SL as the entity responsible for the shipment.

Guarantee and Authenticity

WARRANTY 

The warranty of merchandising products, replicas, prints, and other products not considered original work will be specified in the product purchase information, if the warranty was not detailed would comprise 6 months from the date of purchase. 

The warranty of the original works is in force for 12 months from the date of purchase and to make use of it it is essential to present the product and proof of purchase. The warranty does not cover defects caused by: accidents; natural wear and tear from use; inappropriate use; alterations, repairs or manipulations not authorized by FLAXTL & BELIN SL. 

The life of the work with proper preservation is timeless.

CLEANING AND CONSERVATION 

For a correct preservation of the works we recommend dry cleaning, avoiding the use of solvents and alcohol. 

Position indoors in temperatures between -10ºC and 35ºC. Avoid direct sunlight and exposure to high temperatures because they can alter the characteristics of the work. In case you need replacement of any of the parts or repair we recommend that you contact us so that it is the artist himself who can give the solution if the work requires it.

AUTHENTICITY 

All the original works have their certificate of authenticity signed by the artist, where all the technical information and information and originality are detailed. Sometimes the certificate can be received through an alternative shipment to your purchase.

Secure Payment

PAYMENT METHODS. 

We accept the following payment methods: 

Credit and debit cards. 

Paypal. 

TRANSACTION SECURITY.

WWW.RAMPA.PRO it uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the user/client agrees that the provider obtains data for the purpose of the corresponding authentication of the access controls.

Any contracting process that involves the introduction of personal data will always be transmitted by secure communication protocol (HTTPS://) so that no third party has access to information transmitted electronically.

Shipping and returns

SHIPPING AND DELIVERY 

The cost of shipments and returns may vary depending on the characteristics of the work or the need for special packaging, an guidance table of the transport service, for products not considered work, in relation to the destination:

LOCATION / ESTIMATED TIME / SHIPPING EXPENSES 

Península: 7-10 working days / 5-10€
Baleares: 7-10 working days / 15€
Ceuta y Melilla: 7-10 working days / 30€
Canarias: 7-10 working days / 35€
EU countries: 7-14 working days / 35€

Other countries indicated shipping: variable days according to destination / there is an automatic rate according to country: between 20€ – 120€

(*) In the case of shipments to Ceuta and Melilla, the Canary Islands, EU and other countries the USER must also pay the customs and tax costs generated by the order. These expenses are paid at the time the order is received and in no case will they be included in the price that is paid for the products. In the event that the order is not received for reasons attributable to the customer the costs associated with the delivery and return of the order will be borne by the customer.

FLAXTL & BELIN SL undertakes to deliver the goods purchased by the customer, at the address indicated for this purpose on the order form. In case of omission or error in the completion of such data, FLAXTL & BELIN SL is not responsible for the inconveniences caused and the derived reshipment costs will be borne by the customer. In no case will shipments be made to PO Boxes and Locutorios.

Shipments will only be made within the territory of Spanish and countries of the European Union, through a courier company. FLAXTL & BELIN SL reserves the right to vary the type of shipment and the company by which it is made, regardless of what is stated on these pages and provided that it does not constitute manifest harm to the customer.

Responsibility for the items is ours until the receipt of the shipment by the customer. 

In the event that force majeure reasons do not allow delivery of the order within the established time limit, FLAXTL & BELIN SL undertakes to inform the customer as soon as possible of the new expected delivery date. 

If the courier could not make the delivery because it could not find a person to receive the shipment at the indicated destination, the courier itself will provide instructions to the courier itself

At the time of receipt, the customer must check that the order matches in quantity and type of product with what is requested. If there is any discrepancy, the customer must follow the instructions in paragraph 12 of these Terms. 

FLAXTL & BELIN SL will inform the customer of the shipping costs. The acceptance of the ‘general conditions of sale’ by the customer will imply acceptance of the shipping costs by the customer.

Returns. 

Returns for damaged, defective or incorrect product 

In the event that the products arrive damaged, defective or do not correspond to the order placed, FLAXTL & BELIN SL undertakes to exchange the product without any cost to another or the correct one, provided that there is availability of the same. If this is not possible, we will refund the amount of the product and, where appropriate, the shipping costs, as well as the return costs. In this case, to proceed with the return, you must contact our customer service team within 3 working days of receiving the order. After this period, no changes to defective, damaged or incorrect products may be made. Our customer service team will let you know how to proceed.

Right of withdrawal 

If for any reason you are not satisfied with your order we inform you that according to current regulations has a period of 14 calendar days, from the date of delivery of the product, to return it. In order for you to exercise your right of withdrawal from the purchase, all returned products must be in perfect condition and with their original packaging.

We inform you that all personalized items are strictly excluded from the right of withdrawal from purchase by the customer. 

We inform you that in the event that you exercise your right of withdrawal, the costs of the return shipment will be borne by you. FLAXTL & BELIN SL will refund the cost of the order and shipping costs if any. In the case of Ceuta and Melilla, send the products by the means of transport of your choice and taking care of the customs charges.

You can exercise your right of withdrawal by informing us by means of the contact form below or by sending an email to the following email address: tienda-belin.es 

The address to which you must send your returned products is:

FLAXTL & BELIN SL (Atención al Cliente)

c/ Camino de Úbeda, Esq. Calle Campanilla, Nave 3
23700 Linares – Jaén

It is essential to include a copy of the document where you requested the withdrawal in the return package, which includes the updated order number and contact details, so that we can contact you once the return arrives at our warehouses. 

Rebursement

The refund period is 14 calendar days from the notice of withdrawal, although this will not be made until we have received the items and verified that the user has not carried out a manipulation other than that necessary to establish the nature, characteristics and operation of the articles.

The refund will be made through the same payment method with which the purchase was made. The terms and conditions of return will depend on the payment service itself once BELIN has made the refund by the relevant means.

Terms and Conditions of sale

To process an order in the BELIN online store it will be essential to accept the following terms and conditions:

1. IDENTIFICATION. 

The General Conditions of Contract contained herein apply to all commercial transactions carried out through the website WWW.RAMPA.PRO, whose owner is FLAXTL & BELIN SL (hereinafter RAMPA) with CIF B01918416 and with street address Zambrana 39 – 23700 – Linares, Jaén – España.. 

A effects of this document the contact email is karina@rampa.pro

2. INTELLECTUAL AND INDUSTRIAL PROPERTY. 

The rights relating to industrial and intellectual property, including but not limited to: trademarks, logos, texts, photographs, icons, images…, as well as the graphic design, source code and other software elements contained on the website WWW.RAMPA.PRO, are the property of FLAXTL & BELIN SL or the companies representing and manufacturers of the products offered. They are therefore subject to intellectual and industrial property rights protected by Spanish and international law. 

In the prior written authorization in a reliable manner of FLAXTL & BELIN SL or, where applicable, the representative or manufacturer of the product holding the rights, it is not permitted to use, reproduce, transmit, manipulate, as well as any use that exceeds a normal and necessary use for the visit of the page and the use of the services offered.

Access to the products supplied does not imply by FLAXTL & BELIN SL waiver, transmission or total or partial transfer of the rights derived from intellectual and industrial property, nor does it confer rights of use, alteration, exploitation, reproduction, distribution or public communication on these contents without the prior and express written authorization of the respective holders of those rights, without prejudice to the right of viewing and obtaining private backup of such content, provided that such right is exercised in accordance with the principles of good faith and provided that the intellectual and industrial property of the owner of such rights remains unchanged, it is used for commercial purposes and exclusively for personal information of the user.

The liability arising from the use of materials protected by the intellectual and industrial property rights contained in this page shall be solely the responsibility of the user. 

3. OBJECT AND ACTIVITY. 

BELIN through its website WWW.RAMPA.PRO is dedicated to the sale and distribution of art and design items: original works, prints, books, consumer products, etc.

4. UPDATE OF THE WEBSITE REGARDING CONTRACTING. 

FLAXTL & BELIN SL reserves the right to make modifications and updates to the products, prices, promotions and other conditions contained in WWW.RAMPA.PRO

FLAXTL & BELIN SL within its means, ensure that the information offered on the website is truthful and appears without typographical errors. In the event of any typography error, outside our will, it will be immediately corrected. If it happens that any customer has made any purchase based on such an error, we will immediately inform you of such error, both parties may terminate the purchase at no cost as long as the existence of such error is justified.

5. LANGUAGE AND DURATION OF CONTRACT. MINIMUM AGE OF CONTRACTing 

With regardless of the possible translations of the section of these general conditions of sale, the official language of the contract will always be the version in Castellano. 

As the duration of the contract, we understand all the phases between the request of the initial order until the effective delivery of the goods by FLAXTL & BELIN SL and the total payment of the agreed price by the customer.

According to Article 1263 of the Civil Code, non-emancipated and disabled minors may not enter into contracts for distance sale without the express consent of their parents or guardians.

By accepting these general conditions of sale the Customer declares to be of legal age (at least 18 years) and to have the legal capacity to acquire the services and / or products offered through WWW.RAMPA.PRO and that he understands and understands the general conditions in its entirety.

6. ACCURACY OF DESCRIPTION OF PRODUCTS 

Our commitment is to optimize the accuracy of any information regarding the characteristics, qualities, images, etc. of our articles published in this online store. However, we cannot guarantee that sometimes it will be altered by differences in the settings of the different types of browsers used to access our online store.

In the event that the customer considers that the product purchased does not correspond exactly to the item shown in the catalog of our online store can return it according to the deadlines and form described herein (see section ‘Returns”) without being able to claim anything else in respect of damages or prejudices.

7. APPLICABLE LAW. 

So transactions carried out with WWW.RAMPA.PRO are subject to Spanish law. 

Applications for application to the subject:

Law 7/2017 of 2 November incorporating Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on the alternative resolution of consumer disputes into Spanish law.

Law 3/2014, of March 27, amending the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16.

Regulation (EU) No 524/2013 of the Parliament and of the Council of 21 May 2013.

Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws 

Ley 34/2002, of July 11, Services of the Information Society and Electronic Commerce and Law 32/2003, of November 3, General of Telecommunications.

Law 7/96, January 15, Retail Trade Management (L.O. 2/1996, of January 15, Supplementary retail trade management, Law 47/2002, of December 19, reform of Law 7/1996 and Law 1/2010 of March 1 of The reform of Law 7/1996).

Law 7/1998 on General Conditions of Contract. 

All legal provisions apply. 

In the event of a conflict or disagreement in the interpretation or application of these General Conditions of Contract, the Courts or Tribunals seised shall be those provided for by the applicable jurisdictional rules.

In the event that the buyer is domiciled outside Spain, both parties will submit to the Courts and Tribunals of Madrid (Spain).

8. OBLIGATION OF INFORMATION OF BUSINESSES ON THE ENTITIES ACCREDITED OF ALTERNATIVE RESOLUTION OF CONSUMER LITIGATION (Art.40, Law 7/2017, of 2 November) 

Conforme to Article 14.1 of Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform that can be used in any case of discrepancy, conflict, etc. Between the consumer and our trade. Access to this online dispute resolution platform is available at the following link:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

The online dispute resolution platform can only be used by consumers residing in the EU. For more information about the process you can consult the following link:

https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks

9. ELECTRONIC INVOICE 

With the acceptance of these general conditions of sale, the customer grants his consent to FLAXTL & BELIN SL to issue them all invoicings arising from the transactions made and contracted through the use of this site according to the rules for Electronic Billing in Spain.

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